Alumni E-mail 

Q.        Do I get to keep my WVSOM email account when I graduate?

Upon graduation all WVSOM graduates will be given a new alumni email account.  This account will have the same username as your student account, but will end in @alumni.wvsom.edu instead of @osteo.wvsom.edu.  Your password will also remain the same.

Q.        How do I access my alumni email account?

Your alumni email account is accessible by going to www.wvsom.edu and clicking on the Alumni Email link at the top of the page.  The account is also accessible by going directly to the Microsoft site at mail.office365.com.  As stated above, your username and password remain the same.

Q.         Will I lose any of my existing emails when moving to the new alumni email account?

No.  All emails in your student account carry over to the new alumni account.

Q.        What happens if some sends an email to my old student account?

The student email account forwards to the alumni account, so you will receive all emails.  You should however, begin giving out your alumni account as soon as it is assigned to you.

Q.        Will I still have access to my OneDrive account and Microsoft Office?

No.  The alumni account does not include OneDrive or Office.  All existing files are still available with ready only access, but in order to edit them or create new ones you will need to purchase a license for Microsoft Office.

Moodle

Q.        What is Moodle?

Moodle is an online learning platform created to help facilitate learning over the Internet.

Q.        How do I log in?

Your username is the first part of your email address (jsmith for jsmith@osteo.wvsom.edu) and your password is your network password that you use to check your email, sign in to my.wvsom.edu, etc.

Q.        I cannot find a course/resource page that I am supposed to have access too.

Contact the administrator for the course/resource page and they will handle it from there.

Q.        Whom do I contact for help?

You can call or email the Helpdesk at helpdesk@osteo.wvsom.edu 304-647-6246 or Bren Pittsenbarger bpittsenbarger@osteo.wvsom.edu
304-793-6876.

Office 365:  Academic Calendar/Email/OneDrive

Q.        Where do I access my Office 365 account?

You can access your account via several links:

Q.        How do I log into my Office 365 account?

Log in as username@osteo.wvsom.edu with your current network password.

Q.        How can I view the Academic Calendar?

Click here to download instructions in PDF format.

Q.        How can I view the Academic Calendar on my iOS or Android smartphone?

1.  On your phone's web browser navigate to m.wvsom.edu. 
2.  Click on the navigation menu in the upper left corner
3.  Select Campus E-mail
4.  Log in with your normal credentials.

Q.        How do I access saved files on my OneDrive?

https://support.office.com/en-us/article/which-version-of-onedrive-am-i-using-19246eae-8a51-490a-8d97-a645c151f2ba

Q.         How do I download a copy of my files from OneDrive?

https://www.wvsom.edu/sites/default/files/u203/OneDrive.pdf

Q.         What are the file limitations of OneDrive?
  • Total storage per user account:  1 TB
  • Total number of files:  30 million
  • Total number of files per folder:  150,000
  • Max file size:  15 GB

Password Change

Q.         How do I reset my password?

/About/it/self-service-password-reset

Q.         What do I do if I have forgotten the answers to my security questions?

If your password has not expired and you can access your account, you can go back through the registration process above to reset your security questions.  If your password has already expired or you have forgotten your password, you must contact the Help Desk at 304-647-6246.  All password resets are handled via phone call, none will be done through email requests.

Student Laptop:  Hardware Troubleshooting

Many minor hardware issues are solvable by simply restarting your machine.  Always try this as the first step if a piece of hardware is not functioning as expected. 

Q.         Why am I unable to disconnect my Surface Book from the base?
  1. If the onboard video card is in use the base will not disconnect, try closing all applications and attempting to detach again.
  2. Make sure the battery is not low.   If it is, charge the computer to 40% and try again.
  3. Call or bring your machine by the Help Desk.

Student Labtop:  Software Troubleshooting

Student Printing

Q.         How do I install the campus printers on my WVSOM student laptop?
  1. Connect to the WVSOM-Student wireless network
  2. Double click the Map Printer icon located on your desktop (Must be done on campus)
Q.         How many prints do I get per year?

Click here to review count information.

Wireless Network

Q.        How do I connect my WVSOM laptop to the wireless network?
  1. Click on the network icon located in the right corner of the task bar.
  2. Select WVSOM-Student
  3. Enter your username@osteo.wvsom.edu and your network password.
  4. Connect
Q.        Can I connect my personal devices to the WVSOM-Student network?

No.  Personal devices can only connect to the WVSOM-Guest network.  You will use the same credentials to authenticate, but will not be able to access any WVSOM resources like printing.