Upon graduation all WVSOM graduates will be given a new alumni email account. This account will have the same username as your student account, but will end in @alumni.wvsom.edu instead of @osteo.wvsom.edu. Your password will also remain the same.
Your alumni email account is accessible by going to www.wvsom.edu and clicking on the Alumni Email link at the top of the page. The account is also accessible by going directly to the Microsoft site at mail.office365.com. As stated above, your username and password remain the same.
No. All emails in your student account carry over to the new alumni account.
The student email account forwards to the alumni account, so you will receive all emails. You should however, begin giving out your alumni account as soon as it is assigned to you.
No. The alumni account does not include OneDrive or Office. All existing files are still available with read only access, but in order to edit them or create new ones you will need to purchase a license for Microsoft Office.
Moodle is an online learning platform created to help facilitate learning over the Internet.
Your username is the first part of your email address (jsmith for email@example.com) and your password is your network password that you use to check your email, sign in to my.wvsom.edu, etc.
Contact the administrator for the course/resource page and they will handle it from there.
You can call or email the Helpdesk at firstname.lastname@example.org 304-647-6246
You can access your account via several links:
Log in as email@example.com with your current network password.
Login to outlook.com with your wvsom email, navigate to the calendars section using the icon on the left. and click "Add Calendar" a pop up window will appear, click "add from directory" on the left and type your class year calendar into the search.
Calendars are in the format YYYY Class Schedule.
This can also be achieved in the outlook application on your computer by navigating to the calendar section of outlook. Right click "My Calendars" and in the pop up window mouse over "Add Calendars" and then click "from Address Book..."
More information on adding directory calendars is available on Microsoft's support site.
Login to onedrive online. Or open the installed onedrive application on your desktop and verify you are signed in using your WVSOM credentials.
Use the self service password reset tool.
Many minor hardware issues are solvable by simply restarting your machine. Always try this as the first step if a piece of hardware is not functioning as expected.
The Surface Book has two batteries, one in the keyboard and a 2nd in the tablet itself. To determine which battery is not charging properly, undock your tablet and plug your AC adapter into the bottom of the tablet. If it begins to charge, then the port on the side of your keyboard is most likely bad. If the Surface does not charge when plugged into the tablet, then your AC adapter is most likely bad.
Both of these issues will require warranty replacemy by Microsoft.
The Surface Book comes with a 1 year warranty that covers all parts and peripherals, including the battery, AC adapter and Surface Pen. Additionally WVSOM provides an extended 3 year warranty on the Surface Book tablet and keyboard, which includes accidental damage. In total your device has 4 years of warranty.
The 1 year comprehensive warranty which includes the battery, AC adapter and Surface Pen, expires one year from the date of purchase. Typically this falls in March of your first academic year.
The 3 year extended/accidental warranty on the tablet and keyboard expires on May 31 of your graduation year.
All warranty service must be initiated with Microsoft by the WVSOM IT Department. Please contat the IT Help Desk for assistance.
All lost or stolen laptops should be reported to the WVSOM IT Help Desk as soon as possible. If you experience a known theft off campus, you should contact the WV State Police to file an official police report. A copy of this police report should be presented to teh IT Help Desk. Per the agreement form that you signed when receiving your laptop, a replacement device will be provisioned based on teh pro-rated cost of the originally assigned laptop.
Lost or missing accessories must be purchased by the student from Microsoft, Amazon, or some other 3rd party vendor. The IT Help Desk can supply links to the appropriate item upon request.
The tips of the Surface Pen are very easy to break, especially with heeavy use. The IT help Desk keeps a small supply of replacement tips on hand to assist sutdents should your pen break. These tips are relatively inexpensive so we recommend that students keep extras as well.
This hardware issue is one that is seen frequently on devices that are used heavily, and is covered under warranty. Bring your device to the IT Help Desk for warranty service.
All 3rd and 4th year students should contact the IT Help Desk at 304-647-6246, then press Option 3 for SWC support.
Go to File Explorer and click on your OneDrive- WV School of Osteopathic Medicine folder. A list of folders and files from OneDrive will be listed. Look to make sure that you see either an open green or closed green circle icon next to the files you expect to see backed up. If you see a cloud icon, the file is located in the OneDrive cloud only, not on your hard drive.
When accessing OneNote for the first time you are required to sign in. This sign-in process automatically configures your notebooks to be synced with OneDrive. You do not have manually save the notebooks each time.
For assistance with the eMedley or ExamN applications, please contact the Exam Center at firstname.lastname@example.org.
The student-resources printing page has up to date printing information.
No. Personal devices can only connect to the WVSOM-Guest network. You will use the same credentials to authenticate, but will not be able to access any WVSOM resources like printing.
Yes, there are two ways for visitors to access wireless on the WVSOM campus: