Information Technology FAQ

Question: How do I use the web interface of the mail server, and how to I forward my messages to another mail account?

Answer: For all email related questions, please reference the Email Documentation web page.

Question: Some web pages do not display any information. What can I do to fix this?

Answer: Some pages will not be displayed if your local monitor resolution is set too low. Increase the monitor resolution under your Control Panel, Display, Settings to at least 1024 x 768 pixels. You may also access your monitor settings by right clicking your desktop screen and selecting properties.

Question: How do I connect my computer to the school's network?

Answer: Reference the Student Network Access documentation.

Question: How do I reset my password off-campus?

Answer: Access the Change Password web page.

Question: How do I forward or unforward my telephone?

Answer: Access the Phone System Notes web page for more information.

Question: What are the requirements for a WVSOM password?

Answer: Reference the Password Information documentation.

Question: I am a student, and I wish to scan my computer for viruses.

Answer: Use a site such as Trend Micro's online virus scan, Panda's ActiveScan online virus checker, or Symantec's Security Check.

Question: Is free antivirus software available for my PC?

Answer: Free antivirus software can be found at Microsoft Security Essentials or AVG.

Question: I received a dialog box asking to install something while using Internet Explorer.

Answer: Information concerning plugins can be found at this page.

Question: Where can I find information concerning Microsoft Outlook?

Answer: Reference the Microsoft Outlook section.

Question: What is spyware?

Answer: Access the spyware information page.

Question: I am a student and I wish to print using my computer to one of the available printers across campus.

Answer: Reference the student printing documentation.

Question: How to I prevent spyware and viruses from being installed while using Internet Explorer?

Answer: The web page found here discusses one possible procedure to use to "lock down" Internet Explorer.

Question: What is phishing?

Answer: Please reference the phishing web page for additional information.

Question: Where are my data files if I wish to back up my information?

Answer: The page here has information on where certain types of data are stored.